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Customer Service

We hope you can find as much information about VIIMART as possible in this page which we have provided for your convenience. Should you wish to know us more, please check it out in our detailed FAQ. Alternatively, do not hesitate to contact us by email at cs@viimart.com or call our friendly Customer Service Officer at 6425 5522.

Authenticity Of Our Products

 

At VIIMART, authenticity of our products is flinty.  We are a registered cosmetic and skin care products importer with the Health Science Authority of Singapore.  We notify the Health Science Authority of Singapore on our products before putting them on sale. We only work directly with brands as well as authorised long-term distributors to ensure the authenticity of all products and samples that we carry.  With an implacable policy in our selection of the source of products, we have put the authenticity of all our merchandises beyond doubt.

Pricing

 

We believe that beauty is effortless if you have it effortlessly.  We envisage that all our clients deserve to have beauty at their fingertips which is why we carefully priced our products with you in mind.  Complimented by frequent promotions, we are committed to bring beauty to you....through easy accessibility.

Delivery & Fulfillment

 

With our own dedicated fleet for fulfillment and an extensive logistics partner, we bring your purchases to you in the fastest possible way.  We understand that customers look forward to receiving their purchases in no time. Hence, at VIIMART, we strive to bring forth a comprehensive virtual shopping experience to you, making it parallel with actual shopping environment.  Most importantly, we do not compromise security of your purchases with our well-trained fulfillment officers.

Ordering & Payment

 

We strive to provide a hassle-free shopping experience for our customers.  As such, ordering in our site is made simpler with minimal clicks. All products in our site are available which means there will not be a situation whereby our customers are being informed of out-of-stock status after their orders are processed.  To allow greater flexibility, we offer payments by credit cards, debit cards, interbank transfer and Paypal. We have tied up with banks for interest-free instalment payment plans so as to cater to a wider customer base.

Promotions & Discounts

 

We want to reward you when you share your pleasure of shopping with us, which is why our Member-Get-Member perks are on-going.  In conjunction with regular promotional events and discounts, we hope to present you with the best offers.  Do watch out for our promotional items list which is updated weekly and showcases a wide range of popular products at unbelievable prices. For new members, we are eager to delight you with a mystery gift once you are on board with us, so as to display our sincere appreciation.

Return & Exchange

 

 

We adopt a no-questions-asked return and exchange policy.  Moreover, we understand the anxiety of our customers in such situations so we will handle these cases in extreme urgency, parallel to a new order.  We want our customers to be 100% satisfied with their purchases and to have complete confidence when shopping with us. What's more....we eliminate our customers' concern by removing the cost of shipping for return and exchange policy.

Data Privacy & Security

 

We value and understand the importance of your privacy so we take pride and responsibility in handling these information.  We work hard to ensure that your personal details are secure and are not released voluntarily, or without your permission, to anyone.  Our site is SSL certified to provide a safe haven for our customers' patronage.  In addition, we do not keep your credit card details as we will like you to have peace of mind in shopping with us.  

Try our Skin Diagnostic test to discover what's best suit for your skin.

You'll never blame yourself for your impulse purchase again.

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